Dear Valued Patients,
We’re delighted to welcome you to Aloura Family Practice, your local medical clinic committed to providing compassionate, high-quality healthcare for individuals and families in our community.
As a newly established practice, we would like to share our fee structure, which will take effect from August 2026.
Aloura Family Practice is a mixed billing clinic. This means that most consultations will incur a private fee. However, we are committed to keeping healthcare accessible for our community, and certain services and patient groups will continue to be bulk billed.
Please note:
All consultations on weekends and public holidays will be privately billed, regardless of Medicare or concession card status.
We offer bulk billing during weekdays for the following groups:
The following groups are privately billed at a reduced rate, receiving $20 off the standard consultation fee:
Example:
Standard Consultation = $105 → Discounted Fee = $85
A gap payment is the out-of-pocket expense you pay when the consultation fee exceeds the Medicare rebate.
Example:
With a concession discount:
If you have any questions about billing, eligibility for discounts or bulk billing, our friendly reception team is here to assist you.
We completely understand that many families prefer bulk billing, and we truly wish we could continue to offer it. Unfortunately, it is no longer sustainable for us to do so.
For many years, Medicare rebates have not kept up with inflation or the increasing costs of providing quality healthcare. The amount reimbursed by Medicare now covers only a small portion of the actual cost of your consultation.
At the same time, clinic expenses such as medical supplies, rent, staff wages and technology continue to rise. Like many GP practices across Australia, we have transitioned to private billing to remain viable and to continue delivering the standard of care our patients deserve.
By privately billing, we can:
To help us provide timely access to appointments for all patients, we kindly ask that you provide at least 2 hours’ notice if you need to cancel or reschedule your appointment.
Patients who do not attend (DNA) their appointment or cancel with less than 2 hours’ notice will incur a non-attendance fee of $80 per 15 minutes of the scheduled appointment time.
For long appointments, including Care Plans, Health Assessments, Iron Infusions and Procedures, patients who do not attend or cancel with less than 2 hours’ notice will be charged a $100 DNA fee.
Aloura Family Practice offers comprehensive Women’s Health consultations conducted by our highly experienced women’s health GPs who have additional sexual health qualifications and are active members of the Australasian Menopause Society. As these appointments require extended consultation time, a separate cancellation policy applies:
To secure your booking:
These deposits will be applied towards the cost of your appointment. If you cancel with the required notice, the deposit may be transferred to a rescheduled appointment. Deposits may be forfeited if you fail to attend or cancel outside the required notice period.
Any outstanding cancellation or non-attendance fees must be paid in full before future appointments can be booked. Thank you for your understanding and cooperation. This policy helps us reduce waiting times, minimise unused appointment slots, and ensure appointments remain available for patients who need them most.
We appreciate your understanding and ongoing support. Our goal is to continue providing compassionate, accessible and high-quality care to every patient.
If you have any questions about billing, rebates or eligibility for discounts, please contact our reception team. We are always happy to explain your options and help you understand the process.
Warm regards,
Management
Aloura Family Practice
